products
products
warranty and customer care
Customer service is an important part of the NOPE product delivery. Building solutions on industry standards and driving those standards has been a focus for NOPE since we began. Our product range is continuing the innovation by developing superior technical solutions.
Our aim is to develop successful relationships with our customers and distributors by providing pre and post sales service through our quality customer support system.
A 12 month warranty* period is standard on all of our electric bike and electric scooter range. We provide a warranty policy which features extensive coverage for the entire warranty period. A warranty statement for each product model is available in store.
Our warranty is just the beginning of our commitment to our products. To help make it easier for you to use and maintain our products, our experienced trained mechanical team also offers service such as email and telephone troubleshooting, parts replacement, mechanical repair and full service for our customers.
We are also equipped to provide an online support platform and forum for NOPE users nation-wide. The aim of this forum is to build an electric scooter and electric bicycle oriented community environment. Within this community, users can join together to communicate, share updates, ideas and experiences.
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What our Customers Say
“What a great experience! This was the most fun I’ve had with a road Bike.
I entered in the 2009 Brisse to the Bay....."